Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at info@shakingsanta.shop If your return is accepted, we will send you instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us with any return questions at info@shakingsanta.shop.

 Damage and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can assess the issue and resolve it.

 Refunds

We will notify you once your return has been received and inspected and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and send the refund as well.

Collecting Your Package from the Post Office

If for any reason the post office is unable to deliver and decides to hold onto the package, it is the customer's responsibility to collect the item within a period set by the post office. If the customer does not collect the item within this period and the package is returned to us, we regret to inform you that we will not be able to process the refund. We advise our customers to monitor the status of the delivery and ensure they collect the package in time to avoid similar inconveniences.

Shipping Address Responsibility Policy

Please note that it is the customer's responsibility to provide a complete and correct shipping address when placing the order. If you provide an incomplete or incorrect address, we regret to inform you that we will not be able to offer a refund or replacement of your order. We encourage you to carefully review your shipping details before confirming your order to ensure efficient and trouble-free delivery.

ATTENTION

The costs associated with the return are not refunded to the consumer in the event of withdrawal.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.